A HearingUp survey

Survey closed.

Thank you for your interest.

A HearingUp survey

Tell us about your hearing aids.

Share a few minutes of your time and help us paint an honest picture of what it's really like to buy and wear hearing aids today.

Enter to win a $100 Amazon gift card. Five winners will be selected from completed entries. Winners are notified by email within two weeks of the survey closing.

Your answers are confidential, and only combined results will ever be published. Your name and email are used to verify your gift card entry and to send you the survey results. Joining Dr. Cliff's newsletter is a separate choice and completely optional.

About you.

A few quick details so we can verify your gift card entry and send you the results. Everything you share here is kept confidential.

Name *

Used only to verify your gift card entry.

Email *

Used to verify your entry and to send you the survey results. Never shared.

Would you like Dr. Cliff's newsletter? Optional

Yes, add me to Dr. Cliff's newsletter.

Completely optional. Leave this unchecked and we'll only email you the survey results.

Where are you located? *

United States

Canada

North America (excluding U.S. & Canada)

Africa

Asia

Australia

Europe

South America

City *

State or Province *

How far (driving time, in minutes) is your hearing care provider? *

0–15 minutes 15–30 minutes 30–60 minutes Over an hour

Age range *

Under 40 40–54 55–64 65–74 75+

When did you purchase your current hearing aids? *

Less than 1 year ago 1–2 years 3–4 years 5+ years

Is this your first pair of hearing aids? *

First pair Second pair Third pair or more

Roughly how long was it between first noticing hearing difficulty and getting hearing aids? *

Under 1 year 1–3 years 4–6 years 7+ years

Your hearing aids.

What you wear, what it cost, and why you chose it.

Are your hearing aids prescription or over-the-counter (OTC)? *

Prescription (fit by a professional) Over-the-counter (OTC) Not sure

Which brand of hearing aid do you wear? *

Starkey

Phonak

Widex

Oticon

ReSound

Signia

Costco Kirkland Signature

Philips

Rexton

SoundGear

Sennheiser

Miracle-Ear

Beltone

Jabra

Bernafon

Eargo

AirPods

Other

Not sure

Did you get one hearing aid or two? *

One Two

What was the total amount of your bill (out of pocket)? *

Under $1,000

$1,000–1,999

$2,000–2,999

$3,000–3,999

$4,000–4,999

$5,000–5,999

$6,000+

Approximately how much was that per hearing aid? *

If you bought two, divide your total by two. If you bought one, choose the single price.

Under $1,000

$1,000–1,499

$1,500–1,999

$2,000–2,499

$2,500–2,999

$3,000+

What was the primary reason you selected that brand? *

Provider recommendation Friend or family recommendation Online research Price Brand reputation A specific feature Other

On a typical day, how many hours do you wear your hearing aids? *

Under 4 hours 4–8 hours 9–12 hours More than 12 hours They're in a drawer

Now that you own them, what's your favorite feature of your hearing aids? *

Hearing better in noisy places Bluetooth streaming (calls, TV, music) Rechargeable batteries The app or remote control How small or invisible they are Comfort AI or automatic adjustments Health tracking or fall detection Honestly, nothing stands out Other

Before you bought, what was the biggest thing holding you back? *

Cost Stigma or appearance Didn't think my hearing loss was bad enough A bad past experience Nothing held me back

Your provider.

The professional who fit your hearing aids, and how you came to choose them.

Did you choose an audiologist or a hearing aid dispenser? *

Audiologist Hearing aid dispenser (Hearing Instrument Specialist) Not sure

Are you currently using a new hearing care professional based on a poor experience with a previous provider? *

Yes No

What was the primary reason you chose your current provider? *

Location / convenience

Doctor referral

Found through Dr. Cliff or HearingUp

Online reviews

Insurance plan

Price

Friend or family

Google

ChatGPT

Other

Is your current provider in the HearingUp (Dr. Cliff) network? *

Yes No Not sure

Did you use insurance, a discount plan, or a third party toward your purchase? *

For example, TruHearing or an employer or union benefit.

Yes No Not sure

Your care.

The appointments you had, and the tests your provider performed along the way.

About how long was your initial hearing test and consultation? *

Under 30 min 30–60 min More than 60 min Don't recall

Did your provider perform Speech in Noise Testing? *

Repeating words or sentences while background noise plays, like a noisy restaurant.

Yes No Not sure

Did your provider show proof that they performed Test Box Measures? *

A bench test that makes sure hearing aids are mechanically performing correctly.

Yes No Not sure

Did your provider perform a Validated Outcome Measure? *

A questionnaire that measured your perceived improvement with your hearing aids.

Yes No Not sure

During your fitting, did your provider perform Real Ear Measurement? *

This required placing a thin tube into your ears along with your hearing aids.

Yes No Not sure

Did your provider perform Prescriptive Acoustic Phase Alignment (PAPA) during your fitting appointment? *

Yes No Not sure

How many times did you see your provider in the first 60 days after your fitting? *

0 1 2 3+

Your satisfaction.

How it all worked out, and whether you'd recommend it.

How would you rate your provider on listening to your concerns and explaining things clearly? *

Excellent Good Fair Poor

How happy are you with the service from your provider? *

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied

How happy are you with your hearing aids overall? *

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied

In the situations that matter most to you, how well do you hear with your hearing aids? *

For example restaurants, family gatherings, television, or the phone.

Very well Well Somewhat Poorly

Looking back, what do you think mattered more to your success with hearing aids? *

The hearing aids themselves (brand, model, features) The provider (their skill, testing, fitting, and follow-up) Both equally Neither — I haven't been successful with them

If you had to choose one, which would you take? *

The best hearing aids on the market, fit by an average provider Average hearing aids, fit by an excellent provider

Knowing what you know now, would you choose the same provider again? *

Yes No Not sure

How likely are you to recommend your provider to a friend or family member? *

0 1 2 3 4 5 6 7 8 9 10

0 · Not at all likely10 · Extremely likely

Anything else you'd like to share about your hearing aid experience? Optional

What went well, what didn't, or anything you wish you'd known. Up to 1,000 characters.

0 / 1,000

Thank you.

Your responses have been recorded. You're entered into the draw for the $100 Amazon gift card. Winners will be notified by email within two weeks of the survey closing. We'll also email you the results once they're published.

A note from HearingUp

Hearing care held to a higher standard.

HearingUp is a nationwide network of hearing care providers personally vetted by Dr. Cliff Olson and committed to Best Practices, like the Real Ear Measurement you just read about. If your experience didn't check every box in this survey, you deserve a provider who checks them all.

Find a HearingUp provider →